Please read the Shipping & Terms before placing your order.
Most Dadadress garments are made to order in small quantities. We work with several suppliers to maintain the individuality of our items. Although in most cases we will ship your order within 4 to 5 business days, please allow up to 14 days for your order to be dispatched. After the product leaves Dadadress, standard USPS, UPS or FedEx shipping times apply.
If your order is time sensitive, please contact us via the form on the Contact Us page before ordering. We will contact you as soon as possible to provide an estimate of the time required for dispatch, and will always try to accommodate special requirements wherever possible.
Adjustments & Exchanges
Because the majority of our clothing is made to order, all sales are final – however we will always work with you if subtle fit adjustments are necessary. Items cannot be exchanged, but can be returned for alterations. Reasonable alterations are free of charge.* (You only pay shipping.) Please Contact Us via email to receive returns shipping address information.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Dadadress shall, at our discretion, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund you the amount you paid for the goods in question provided that you notify Dadadress™ within 7 days of receipt of the goods. (Receipt date will be considered to be the last day of promised delivery by your selected carrier.)
Please note that we offer custom fitting for many of our garments. If you find that an item you’ve ordered needs subtle changes owing to styling and fit preferences, we will make every effort to ensure that you end up with something that you are ultimately happy with. Contact us for more information.
Customs & Duty
Please note that all shipments to non-US / Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
(* Reasonable alterations would include services such as seam adjustments, for instance width or length alterations where seam allowance makes this possible. Examples of adjustments that incur charges would be a scenario where a size 14 was accidentally selected by the customer rather than a size 4, or if a styling change was requested, such as turning a longer dress into a mini dress.)
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the www.dadadress.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Including your phone number is important if you are having your order delivered outside of the United States. If the shipper needs to contact you regarding delivery of your order, this information will be necessary. If you choose not to leave your phone number, your package may be returned to us in the event that there are delivery issues to the provided shipping address.
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our new products. Information you submit on our website will not be used for this purpose unless you fill out the registration form. At any time you may choose to opt out from receiving correspondence.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children’s Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by logging in and clicking on my account in the above menu. We use this procedure to better safeguard your information.
How To Contact Us:
Should you have other questions or concerns about these privacy policies, please Contact Us.